Operations Assistant

Operations Assistant

The Operations Assistant have to formulate operational strategies and objectives to meet organizational goals. He have to meet and exceed performance targets, ensuring the operational excellence of the center and creating an excellent customer experience.

Your duties may include, but are not limited to the following:
  • Assist the manager with resource management, operational excellence, managing partnerships, associate development and proficiency, and building and retaining customer relationships
  • Ensure customers are connected to the best financial resources to help them achieve their financial goals
  • Maintain the highest level of customer service in all actions and interactions
  • Should be able to prioritize tasks effectively
  • Must thrive in a chaotic environment
  • Leverage available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy
  • Handle customer escalations; ensure enterprise complaint tracking is executed
  • Assist associates in handling more complex transactions and resolving issues that require an in-depth understanding of regulatory compliance and policy and procedural knowledge
  • Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues

Desired Candidate Profile

Academics
  • UG: Any Graduate - Any Specialization
  • PG: MBA/PGDM - Any Specialization
Skills
  • Proven results exceeding goals in a customer-centric, results-driven environment
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

To apply for this position, send your resume on careers@easylearning.guru

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